Privacy policy

Last updated: 12 July 2026

TRLY Clothing operates trlyclothing.com and the related online store and services. Our store is hosted by Shopify. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, join our email list, place an order or contact us.

In this policy, “TRLY”, “we”, “us” and “our” refer to TRLY Clothing. For privacy questions or requests, contact support.trly@gmail.com.

Personal information we collect

Depending on how you use our store, we may collect:

- Identity and contact details, such as your name, email address, telephone number, billing address and shipping address.
- Order and transaction details, such as products viewed or purchased, order value, returns, cancellations and delivery information.
- Account information, if you create a customer account, such as account profile details and saved preferences. Account authentication is handled through Shopify.
- Payment-related information. Payments are processed by Shopify and other payment providers. We receive transaction and payment-status information but do not receive or store your complete payment-card details.
- Communications you send to us, including customer-service enquiries, return requests or messages.
- Marketing preferences, including whether you have subscribed or unsubscribed from promotional emails.
- Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral information and interactions with the website.
- Cookie and similar-technology information used to operate the store, remember preferences, understand website performance and, where enabled, support advertising.

How we collect information

We may collect information:

- Directly from you when you place an order, create an account, subscribe, complete a form or contact us.
- Automatically when you use the website, including through cookies and similar technologies.
- From Shopify and other providers that help us operate the store, process payments, prevent fraud, deliver orders, provide analytics or communicate with customers.

How we use personal information

We use personal information to:

- Process payments, fulfil and deliver orders, provide tracking and handle cancellations, returns and refunds.
- Create and manage customer accounts.
- Respond to questions and provide customer support.
- Detect, investigate and prevent fraud, misuse and security incidents.
- Operate, maintain, analyse and improve the website and customer experience.
- Meet legal, tax, accounting and regulatory obligations and respond to lawful requests.
- Send marketing emails with your consent as permitted by Australian spam laws.
- Measure or improve advertising where relevant and permitted.

When we disclose personal information

We may disclose relevant personal information to:

- Shopify, which hosts and supports our store.
- Payment providers and fraud-prevention services.
- Delivery, postal and fulfilment providers that need information to deliver an order.
- Email, website, analytics, advertising, cloud-storage and technical service providers that help us operate our business.
- Professional advisers, insurers, regulators, courts, law-enforcement bodies or government agencies where reasonably necessary or legally required.
- A purchaser or adviser in connection with a genuine business sale, restructure or transfer, subject to appropriate protections.

We disclose information to service providers only where reasonably necessary for the services they provide. These providers handle personal information under their applicable terms and privacy policies and, where they process information on our behalf, under our agreements with them.

Shopify

Shopify collects and processes information to provide and improve the store and its services. Information may also be used by Shopify in accordance with its own privacy terms. You can read the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers and use Shopify’s privacy portal at https://privacy.shopify.com/.

Cookies and analytics

Cookies are small files stored on a browser or device. Some cookies are necessary for functions such as the shopping cart, checkout, account login and security. Others may help us understand traffic, remember preferences or measure advertising.

You can control many cookies through your browser settings. Blocking some cookies may prevent parts of the store from working correctly.

Marketing communications

We send promotional emails only with your consent as permitted by Australian spam laws. Every promotional email will identify TRLY Clothing, include current contact details and provide a clear unsubscribe option. You may unsubscribe at any time using that option or by contacting support.trly@gmail.com. We will action unsubscribe requests within five working days, and the unsubscribe method in an email will remain functional for at least 30 days after the message is sent.

Even after unsubscribing from marketing, you may still receive non-promotional messages needed to manage an order, payment, return or account.

Overseas processing

Shopify and some other service providers may store or process personal information outside Australia. Depending on the provider and service used, these countries may include Canada, the United States, Singapore and other countries where the provider operates. Where applicable, we take reasonable steps to work with reputable providers and handle overseas disclosures in accordance with applicable privacy law. We will update this policy where practicable if our material providers or processing locations change.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no online system or transmission method is completely secure.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including completing transactions, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations. Information is deleted or de-identified when it is no longer reasonably required, subject to applicable law.

Access, correction and deletion requests

You may contact us to request access to personal information we hold about you, ask us to correct inaccurate information or request deletion where available under applicable law. We may need to verify your identity before processing a request. Some information may need to be retained for legal, fraud-prevention, accounting or transaction-record purposes.

Privacy complaints

If you have a concern about how we have handled personal information, email support.trly@gmail.com with details of the issue. We will acknowledge the complaint promptly, investigate it and aim to provide a response within 30 days.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Children

Customers under 18 should use the store and place orders only with the involvement of a parent or legal guardian. We do not intentionally request personal information from children for purposes that are not reasonably necessary to operate the store or complete an order. A parent or guardian who believes a child has provided personal information may contact us to request that it be reviewed or deleted where appropriate.

Third-party websites

Our website may link to websites or platforms we do not operate, including social-media services. Their privacy practices are governed by their own policies, which you should review before providing information to them.

Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this page with an updated date.

Contact

Email: support.trly@gmail.com

TRLY Clothing is based in New South Wales, Australia.

CONTACT INFORMATION

Last updated: 12 July 2026

TRLY Clothing is based in New South Wales, Australia and currently operates online.

Customer support

Email: support.trly@gmail.com

Instagram: https://www.instagram.com/trly.official/

We aim to respond within two business days. Response times may be slightly longer during launches, weekends or public holidays.

For order enquiries, include your full name, order number and a short description of what you need help with. For a damaged, faulty or incorrect item, include clear photos where possible.

Order changes and presale cancellations

If you need to change your size, colour or shipping address, contact us as soon as possible. Changes are subject to availability and may not be possible after dispatch.

You may cancel a presale item for a full refund if we receive your cancellation request before that item is dispatched. Include your order number in the request.

Please never send payment-card numbers, account passwords or other highly sensitive information by email or Instagram message.