Terms of service
Last updated: 12 July 2026
These Terms of Service apply to the TRLY Clothing website, online store and related services. In these terms, “TRLY”, “we”, “us” and “our” refer to TRLY Clothing, based in New South Wales, Australia.
By using this website or placing an order, you agree to these terms together with our Shipping Policy, Refund and Returns Policy and Privacy Policy.
Using our website
You must use this website lawfully and must not interfere with its security, operation or other customers’ use of it. You must not introduce malicious code, attempt unauthorised access, scrape the website in a way that disrupts it, or use the website for fraudulent or unlawful activity.
If you are under 18, you should only place an order with the involvement and permission of a parent or legal guardian.
Product information
We aim to describe and photograph our products accurately. Colours may appear slightly different depending on a device or screen, and measurements may have small reasonable variations. These variations do not remove any rights you may have if a product is different from its description or does not meet a consumer guarantee.
Product availability may be limited. Adding an item to a cart does not reserve it.
Prices and payment
Prices are displayed in Australian dollars (AUD) and include GST where applicable. Any optional or address-dependent shipping charge will be shown at checkout before payment.
We may change prices for future orders without notice, but we will not increase the price of an order after it has been placed and successfully paid. If a genuine pricing or website error affects an order, we will contact the customer and handle the issue subject to applicable law. We will never charge a corrected price without the customer’s agreement. If an affected order is cancelled where permitted by law, we will provide a full refund.
Payment is processed securely by Shopify and the payment providers displayed at checkout. We do not receive or store your complete payment-card details.
Orders
After an order is placed, you should receive an order confirmation at the email address provided. It is your responsibility to check the order details and contact us promptly if something is incorrect.
We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, an obvious pricing error has occurred, payment cannot be authorised, or we reasonably suspect fraud. If we cancel an order after payment has been taken, we will provide a full refund to the original payment method.
We will not replace an ordered product with a materially different product without your agreement.
Presale orders
A product described as “presale”, “pre-order” or similar is purchased before it is ready for immediate dispatch. The estimated dispatch period will be displayed on the product page and may also be stated in our Shipping Policy.
The TRLY Essential Hoodie presale is expected to dispatch between 13 and 17 July 2026. If the timing changes, we will email affected customers with an update and explain the available options.
You may cancel a presale item for a full refund if we receive your cancellation request before that item is dispatched. Email support.trly@gmail.com with your order number. Cancellation refunds will be issued to the original payment method within 10 business days. If we are unable to supply a paid order, we will provide a full refund.
Order changes and cancellations
Contact us as soon as possible if you need to change a size, colour or shipping address. Changes are subject to availability and may not be possible after dispatch.
Presale cancellations are handled as stated above. If an order contains multiple items, tell us whether you want to cancel only the presale item or every item that has not yet been dispatched. For an in-stock order, we will try to accommodate a cancellation request received before dispatch, but rapid processing means this may not always be possible. Once an item has been dispatched, our Refund and Returns Policy applies.
Shipping and delivery
We currently ship within Australia only. Shipping methods, prices, processing times, tracking and delivery estimates are set out in our Shipping Policy.
Delivery dates are estimates rather than guarantees unless we expressly agree otherwise. If we become aware that we cannot supply an order within the stated timeframe or a reasonable time, we will contact the affected customer and offer an appropriate solution, including cancellation and a refund where required by law.
Returns and consumer guarantees
Change-of-mind returns and presale cancellations are governed by our Refund and Returns Policy.
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.
Customer accounts
If you create an account, take reasonable steps to keep your account access secure and notify us promptly if you believe it has been used without permission. This does not make you responsible for unauthorised access that was outside your reasonable control.
Intellectual property
Unless stated otherwise, the TRLY name, branding, logos, product photography, graphics, written content and website materials are owned by or licensed to TRLY Clothing. You may view the website and share links for personal, non-commercial use. You must not copy, reproduce, sell, modify or commercially use our materials without written permission.
Third-party services and links
Our store is hosted by Shopify and may contain links or integrations provided by third parties, including payment, delivery, social-media and analytics providers. Those third parties may have their own terms and privacy policies. We are not responsible for third-party websites that we do not operate, but this does not limit our responsibility for the products we sell or any obligation that cannot be excluded by law.
Privacy
Our collection, use and disclosure of personal information are described in our Privacy Policy.
Website availability and liability
We try to keep the website accurate, secure and available, but temporary interruptions, errors or maintenance may occur.
To the maximum extent permitted by law, we are not responsible for loss caused solely by a customer’s unlawful misuse of the website or by a third-party website that we do not control. Nothing in these terms limits liability or rights where doing so would be unlawful, including under the Australian Consumer Law.
Changes to these terms
We may update these terms from time to time by publishing the updated version and changing the “Last updated” date. Changes will apply from publication and will not alter the agreed price or other key terms of an order already placed unless required by law or agreed with the customer.
Severability
If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.
Governing law
These terms are governed by the laws of New South Wales and Australia. Nothing in this section removes any mandatory rights you may have under the laws applying where you live.
Contact
Questions about these terms can be sent to support.trly@gmail.com.