Shipping policy
Last updated: 12 July 2026
TRLY Clothing currently ships within Australia only.
Presale dispatch
The TRLY Essential Hoodie is part of our first presale release. Presale orders are expected to dispatch between 13 and 17 July 2026.
This is an estimated dispatch period rather than a guaranteed delivery date. If the expected dispatch timing changes, we will email affected customers with an update and explain the available options. You may cancel a presale item for a full refund if we receive your cancellation request before that item is dispatched. Email support.trly@gmail.com with your order number. Cancellation refunds will be issued to the original payment method within 10 business days.
Processing times
In-stock orders are usually processed within 2–3 business days. Orders are not normally dispatched on weekends or public holidays.
Presale products follow the estimated dispatch period shown above and on the relevant product page. If an order contains both presale and in-stock products, the full order may be held until every item is ready unless we tell you otherwise.
Australian shipping options
Delivery estimates begin after your order has been dispatched:
- Standard Shipping: $11.00 for orders under $100, or free for orders of $100 or more — estimated 3–5 business days after dispatch.
- Express Shipping: $15.00 — estimated 1–2 business days after dispatch.
Express Shipping speeds up the delivery service after dispatch but does not shorten a presale production period or the processing time for an in-stock order.
The available shipping methods and total cost will be shown at checkout before payment. Delivery times are estimates and may be affected by the destination, public holidays, severe weather, courier delays or other circumstances outside our reasonable control. Regional and remote deliveries may take longer than the estimates above.
Tracking
When your order is dispatched, we will send a shipping confirmation email containing your tracking information. Tracking may take up to 24 hours to become active.
Shipping addresses
Customers are responsible for entering a complete and accurate shipping address. If you need to change an address, email support.trly@gmail.com as soon as possible with your order number. We can update it if the order has not yet been dispatched, but we cannot guarantee that a courier can redirect a parcel after dispatch.
If an order is returned to us because the customer entered an incorrect address, did not collect the parcel or refused delivery without a valid reason, we will contact the customer. Additional postage may be payable before it is resent. We will not charge additional postage where the return was caused by our error, a courier error or circumstances for which the customer is entitled to a remedy under law.
Delayed, missing, damaged or incorrect orders
If tracking has not updated for an unusual period, your parcel appears to be missing, or your order arrives damaged or incorrect, contact us at support.trly@gmail.com with your order number and any relevant photos. We will investigate with the carrier. If an order cannot be delivered within the stated timeframe or a reasonable time, we will offer an appropriate solution, which may include a replacement subject to availability or a refund.
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.